10,000 Hours


Don’t guess or make excuse.
Just fix the problem. Now.

Definition of an expert? “‘X’ is the unknown quantity. A spurt is a drip under pressure. Therefore, an expert is an unknown drip under pressure.” This bit of wisdom was shared with fresh-faced students by a friendly, world-wise college custodian, and it had the intended effect of deflating their tender egos.

In his book Outliers, pop-economics author Malcolm Gladwell offers a different perspective. He suggests you’re an expert and can achieve great success after having done a task intensively for 10,000 hours. That’s eight hours a day, every day, for 1,250 days. Whether it’s playing a musical instrument, programming a computer, racing a car, or mastering a complex subject.

Of course, time alone doesn’t determine success. You must have the mental and physical capacity for greatness, and you must be willing to work hard and sacrifice to achieve it.

You also must do more than “study” your subject. Yes, that’s helpful. But at the end of the day, it’s just theory. You need to actually “do” it — and do it well.

Take Crisis & Reputation Management. What you absorb in class or from a book doesn’t cut it. Neither does the “soft” side of the industry — PR marketing.

To be successful, you need to have been in the trenches. Spent time up-close-and-personal with crises. Finessed delicate situations when possible. Gotten your hands dirty and rolled in the mud when necessary.

Most likely, the client has never faced a situation like this. He realizes his reputation is on the line and the slightest miscalculation can send it crashing down. But he doesn’t know what to do.

That’s why he called you. He doesn’t want guesswork or excuses. He wants it fixed. Now.


“Because Reputation Is Your Most Valuable Asset”

Gillott Communications is a Strategic PR firm. We’re Fixers. Crisis & Reputation Management. Litigation. Media Relations. Crisis Preparation & Training. You can reach Roger Gillott directly at 310-826-8696.

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For a deeper glimpse into our world, see our book on Amazon, “A Lawyer’s Guide to Crisis PR: Protecting Your Clients In & From the Media.”

Photo courtesy of freedigitalphotos.net


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